Springfield, Massachusetts | Direct Hire

Post Date: 06/12/2018 Job ID: 5630 Industry: Health Care


The Hospice Director leads the multi-disciplinary team in achieving Agency clinical and financial program goals and implements best practice in staffing and care delivery.   The Hospice Director is a strategy expert skilled in program growth who provides enabling structures and processes to achieve a high level of patient and family satisfaction. The position also sets program growth targets and supports marketing plan to create a " Best in Class" reputation for the Hospice Programs across all regions.


  • Ensure regulatory standards of clinical care and quality using NHPCO standards.
  • Ensure accountability of staff for maintaining compliance in clinical care and quality.
  • Ensure accountability of staff for quality patient outcomes and identifies opportunities for improvement.
  • Oversees implementation of plans to meet stated objectives and outcomes.
  • Reviews contract and benchmarking data to ensure compliance with stated goals.
  • Participates in the development of policies and procedures.
  • Fosters a climate of survey readiness.
  • Monitors patient satisfaction and customer concerns.
  • Monitors and improves utilization and efficiency.
  • Assures staff has solid structures and processes in place to problem solve and conduct weekly case conferences.
  • Increase the certification rate of all Hospice staff.
  • Work with Senior Leadership team to strategically plan new programs.
  • Lead marketing and growth including face to face marketing visits to physician practices and payor organizations.
  • Engage as a liaison to other entities including home health program leaders.
  • Attend departmental, agency and programs and meetings to educate and integrate system wide end of life care.
  • Provide mentoring, onboarding, knowledge transfer and knowledge documentation support via department of education to continuously contribute to the professional development of all staff.
  • Assures appropriate utilization of services upon admission, discharge and as needed.
  • Establish clinical leadership to oversee case conferences with clinicians.


  • Bachelor’ s degree in Nursing
  • Master’ s degree required (MSN, MBA. MHA, MPA), or in progress
  • 5 - 10 years leadership experience in Hospice Care and Team Management
  • Ability to strategically plan new programs and enhancements
  • Organize supportive team structures and processes to achieve excellent outcomes in patient care, patient satisfaction and staff engagement
  • Understanding of Hospice philosophy and model of care
  • Mature leader with sensitivity to support and sustain change
  • Effectively collaborating and influencing others at all organizational levels
  • Ability to identify reports and data to drive decisions
  • Adept at Microsoft Word and EMR applications
  • Proven work ethic and ability to balance priorities and multiple projects concurrently
  • Knowledge of all entities, physician services and ability to represent the department and system




Connie Merritt, CPC
Sr. Executive Recruiter, Healthcare Services

Connie Merritt, a Senior Executive Recruiter in our Healthcare Services division,  has been placing J.Morrissey candidates across Connecticut and Western Massachusetts for nearly 20  years bringing previous recruiting experience with her.  She is responsible for the direct hire placement of clinical and non-clinical healthcare professionals in a wide variety of environments.

Connie began her career as a Certified Laboratory Technician in acute care, private, and insurance environments.  Her professional experience also includes twenty years in Retail Management, Sales, Corporate Training and Business Ownership.

She is a graduate of the Dale Carnegie Course in Public Speaking.  She is currently a Senior Executive Healthcare Recruiter, a Certified Personnel Consultant and member of the National Association of Personnel Consultants and the Connecticut Association of Personnel Consultants.  She has been a member of the Connecticut Women in Health Care Management, Inc. Association and served as Membership Chair from 2002 - 2010.

Connie believes that “a person does not care how much you know until they know how much you care”. This belief has led Connie to years of continual success with her unwavering commitment servicing the needs of clients and candidates, thus yielding successful placement of career driven individuals and fulfilling the increasing hiring challenges our clients face today.

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