IT-Help Desk Support - 6 month contract

Middletown, CT | Temp

Post Date: 07/06/2018 Job ID: 5710 Industry: Information Technology Salary / Pay Rate : 6 Mo-Contract $22.00

Help Desk Support Technician

Respond to IT Desktop support tickets for 1st & 2nd level support.

Provide desktop, laptop, mobile device, network, telecommunications  and all Microsoft based software technical support.

Manage  IT Service Desk’ s ticketing systems including escalation, prioritization and dispatching of staff for resolution and ongoing maintenance. 
  • Meet required service level agreements within timeframes specified.
  • Frequently communicates with staff, management of all levels regarding  Service Desktop operations and provides excellent customer services and resolution daily.
  • Takes initiative to research problems and may work with other IT staff on Hardware, Software, Security  products in support of resolving technical issues.
  • May participate in meetings as needed and may  recommend, document and implement corrective solutions, including offsite repair for remote users as needed.
  • Other projects may involve with testing, updating of IT device images and related software updates across IT areas by working in coordination with Infrastructure, Security and Application teams in testing and validating builds prior to deployment.
  • Install, configure, test, maintain, and troubleshoot end-user equipment and related hardware and software in order to maintain or exceed required service levels.
  • Collaborate with Security, Infrastructure and Applications teams to ensure efficient operation of the company’ s computing environment.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding IT issues or problems in a timely manner
  • Prepare tests and applications for monitoring service desk and equipment performance, then provide performance statistics and reports.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring Desktop/ laptop devices.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • When necessary, liaise with third-party support and equipment vendors.
  • Organize, track tasks and coordinate the service activities on a daily basis
  • Order and receive equipment and maintain inventory stock for repairs and maintenance
  • Maintain ticketing system to accurately reflect status of IT tickets, to improve service, efficiency, and reduce costs
  • Perform other duties as assigned


Required Skills:
  • College Education desired with a minimum of an Associate’ s Degree or /or certification (MCP, and/or MCSE).
  • 3+ years of technical support/system experience working in a Microsoft Windows Server environment that includes Microsoft Exchange, Active Directory, and Microsoft Office.
  • A strong technical background, strong written and oral communication skills and the ability to work independently as well as within a team environment
  • A strong customer services orientated personality 
  •   Prior healthcare experience is a plus but not neccessary
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.

Send resume to Krisha Morander -Email:

6 month contract-Middletown, CT

Krisha Morander
Director, Healthcare & Healthcare IT

Krisha Morander, a Certified Personnel Consultant, (CPC),  has over 25 years of experience in the healthcare staffing industry. She also has corporate HR Recruitment, homecare, mental health and academia background to compliment her overall knowledge of hiring talent. Krisha has been continually recognized within our agency for achieving record-high placement activity.

She places all levels of healthcare professionals within a broad spectrum of healthcare organizations across Connecticut and Massachusetts including hospitals, managed care organizations, physician practices, pharmaceutical organizations, mental health, government facilities, and long term care and rehab facilities.

In addition to her passion for clinical recruitment, Krisha also compliments her searches in the area of Information Technology. The blend of Clinical Informatics, statistics and analysis are an integrated part of measuring outcomes and data to measure surveys and scores. Krisha continues to stay connected with this evolving and complex industry through her membership with the New England Chapter of Healthcare Information and Management Systems Society (HIMSS).

Krisha majored in marketing with a concentration in Human Resources. Krisha’s industry knowledge, communication skills and passion for recruiting make her an invaluable recruiter here at J. Morrissey.

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