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Greenwich, CT

Posted: 09/13/2024 Employment Type: Direct Hire Industry: Professional Services Job Number: 11645

Job Description

Customer Service Account Manager

Location: Lower Fairfield Country, CT

Company Description: Our client is a leading producer in the paper industry, specializing in newsprint and various specialty paper grades distributed across North America and globally. With a commitment to excellence, they operate multiple mills in Canada and maintain a strong presence in the market.

Position Overview: We are seeking a dynamic and proactive Customer Service Account Manager to join the team at our client's corporate headquarters in Fairfield County, Connecticut. This role offers an exciting opportunity to interface directly with customers, logistics partners, and production facilities, playing a pivotal role in enhancing service delivery and customer satisfaction.

Responsibilities:

Manage a portfolio of customers, serving as the primary point of contact.
Coordinate daily communications with customers, mills, and logistics providers.
Process and confirm orders and delivery plans.
Monitor and follow up on delivery plans with mills, warehouses, and freight forwarders.
Resolve order-related issues promptly through effective communication and coordination.

Requirements:

Associates degree, BA/BS in Business Administration, or equivalent practical experience.
Previous experience in customer service, ideally within export sales.
Knowledge of the paper industry is advantageous.
Proficiency in Microsoft Office suite, particularly Excel.
Strong initiative and a collaborative team-oriented mindset.

INDA

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About Greenwich, CT

Ready to take your career to new heights? Explore our job opportunities in the enchanting area surrounding Greenwich, Connecticut. Nestled in Fairfield County, this upscale and vibrant region offers a perfect blend of suburban charm and bustling city life. Discover career growth opportunities against the backdrop of stunning waterfront views, upscale shopping on Greenwich Avenue, art galleries like the Bruce Museum, and world-class dining options. With easy access to outdoor activities at Greenwich Point Park, cultural events at the Greenwich International Film Festival, and sports games at the nearby Yankee Stadium, there's no shortage of reasons to make Greenwich your next career destination. Start your job search today and embark on a fulfilling professional journey in this thriving and picturesque area!

Testimonials

For a hiring manager, the recruiting cycle can be daunting you never know what you can expect from a candidate pool. From the beginning, Jake/J. Morrissey has been incredibly professional and helpful. They took the time to understand our department and the type of candidates we wanted to engage and ultimately onboard. I am impressed with the agency s consistency in responsiveness and matching us with candidates with impressive skill sets. I am very happy with the candidates that we ve selected via J. Morrissey and ultimately chose to bring on full-time. Even after candidates are placed, I appreciate that Jake still follows up with me to ensure everything is going smoothly and all stakeholders are happy. Overall, my experience has been outstanding. J. Morrissey makes the staffing process less stressful and more efficient, and I highly recommend their services to anyone seeking professional, capable candidates.

Layla Nayar, Yale University Physics Department:

Absolutely enjoyed my time with J Morrisey. I worked one on one with Ally (a healthcare staffing specialist), and she was nothing less than excellent. I m very appreciative to have been a part of them.

Emily, A temporary associate placed as a medical assistant at a heart and vascular specialty medical office

Katrina was awesome at helping me find a job. She did an excellent job placing me and I am very pleased.

Connie, a temporary associate working as a medical receptionist for a cardiology office in Windham, Connecticut

Amazing company. Truly blessed to have worked with Katrina. Her communication is awesome. The whole staff was great!

A J. Morrissey temporary associate placed as a medical assistant at a primary care office at a large CT health system

It has been such a great experience working with Katrina Lazerow. She has been so attentive to my needs, moves really quickly, and made my transition back into work very pleasurable. I literally have never felt like I was waiting for a response. Thanks so much, Katrina. You have been nothing short of remarkable.

A satisfied J. Morrissey Recruiting and Staffing temporary associate placed in a healthcare environment

It has been a pleasure for me to meet Katrina Lazerow. She’s very diligent in what she does, and very professional. Katrina and J. Morrisey have been of great help to the community in general. I’m very grateful for the support you have given me. I’m happy and satisfied.

Vivian, a J. Morrissey temporary associate currently working with us as a phlebotomist at a healthcare facility in Connecticut

They contacted me immediately after I sent in my application. Katrina who worked with me was awesome and had wonderful communication! She, as well as the rest of the team, was wonderful.

Mike, a J. Morrissey temporary associate placed as a medical receptionist in the cardiology scheduling call center at a Connecticut healthcare medical group

I had the opportunity to work with this company and it was such a pleasure. Everyone is always so kind and helpful and I couldn t be happier. They respond so quickly and are on top of everything.

A temporary associate placed as a medical receptionist working at the front desk of a nationally ranked dental program in Connecticut

I was looking for a job quickly due to an assignment I was working on ending. I applied on indeed for about a week, got a phone call from J. Morrissey within minutes of applying, literally MINUTES! Katrina was amazing every step of the way! She made sure things went smooth with my hiring process, pushed me into my orientation hours before it would start the following morning, and gave me step-by-step directions on how to start my first day! I wasn t unemployed for a full week before I was working again! I HIGHLY RECOMMEND!

Denisha, A J. Morrissey temporary associate who landed a permanent position at a nationally ranked dental program in Connecticut

Thank you, Sue, for always keeping me up-to-date on my timesheets. It was great working with you. Truly, thank you for everything. It was an honor representing J. Morrissey. I have worked for several different agencies in the past, but never as professional as J. Morrissey. I want to also specially thank Jessica for reaching out to me, and offering me the temporary position at my current job. Thank you (J. Morrissey) for giving me the opportunity. Very much appreciated.

A Temporary Associate’s Positive Experience With Our Team

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Customer Service Account Manager

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