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Administrative Support Specialist - Customer Service
Job Description
Administrative Support Specialist
Pay: $20–$21/hr
Location: Glastonbury, CT
Type: Temp-to-Hire
This role is ideal for a customer service oriented administrative professional who isn’t afraid to handle tough conversations. Job will start off by catching up on a backlog of out of date files and making outbound calls to update information before moving into a more administrative position. In-depth training will be provided.
Responsibilities
- Make outbound calls to verify information listed in files
- Update and maintain accurate file records in the system
- Document detailed notes for each call in the computer system
- Handle challenging phone interactions with professionalism and resilience
- Assist with general clerical tasks to support office operations
Qualifications
- 2+ years in phone based customer service work
- Strong administrative and organizational skills with attention to detail
- Professional phone presence
INDA
Meet Your Recruiter
Jake Anderson
Staffing Manager, Professional Services
Jake Anderson, the eldest of four siblings, hails from the charming town of Glastonbury, Connecticut, where he grew up in a bustling household of six, accompanied by two lively Boston Terriers. His journey through life has been marked by a combination of academic excellence, work ethic, and a deep passion for sports.
In 2021, Jake proudly earned his Bachelor of Science degree in Business-Human Resources, with a minor in Psychology, from Marist College in Poughkeepsie, New York. His dedication to academics was complemented by his commitment to hard work, as he spent summers during high school and college laboring at a local golf course, honing his skills and building valuable life experiences.
Jake's career took off in September 2021 when he embarked on a professional journey within the office support group. Here, he specializes in filling both temporary and permanent roles across a diverse range of fields, including administration, clerical work, human resources, accounting, and manufacturing. His innate ability to connect with people and find the perfect fit for each position has made him an invaluable asset in the world of staffing and recruitment.
Beyond his professional pursuits, Jake's heart beats for the Boston Red Sox, a testament to his unwavering loyalty to his team. He's not just a fan; he's a true "die-hard" Red Sox enthusiast who follows their every game and passionately supports them through thick and thin.
Jake's love for adventure and cultural exploration led him to study abroad in the enchanting city of Florence, Italy, for a semester. This experience broadened his horizons, allowing him to immerse himself in a rich tapestry of art, history, and cuisine.
Jake Anderson's story is one of dedication, academic achievement, and a deep-rooted passion for life's diverse experiences. As he continues to carve his path in the world of business and human resources, there's no doubt that his journey will be marked by success and unwavering enthusiasm for the pursuits that ignite his soul.