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Client Services Specialist
Job Description
Remote (must reside in CST or EST) • Full-Time
Compensation: $55,000–$65,000 annually, based on experience About the opportunity We’re partnered with one of our top clients, a digital marketing firm, that is growing at a rapid pace. To support their continued growth, they are adding to their client services team to support internal and external stakeholders. This is an excellent opportunity for someone who thrives in a fast paced environment and can manage multiple projects simultaneously. Responsibilities This role bridges sales, operations, and account management, guiding each campaign from the signed agreement all the way through the final performance recap.
- Support the sales team by managing client communication, tracking project timelines, and collecting the assets needed to keep each campaign moving toward client goals and budget
- Draft contracts and log program details accurately in our internal tracking platform
- Work directly with clients to gather creative files and campaign materials before launch
- Keep an eye on live campaigns, catching errors, pacing problems, or change requests early
- Liaise with our targeting vendor to resolve technical issues and pull supplemental reporting data
- Track campaign performance against goals and flag adjustments the sales team should consider
- Build and analyze mid-campaign and wrap-up reports, then turn them into clear presentations for clients and internal teams alike
- Take on ad-hoc projects and data requests as they come up
- Bachelors degree with 2+ years of experience in a support role
- Strong with MS Excel and quick to pick up new platforms
- A natural problem-solver
- Personable but sharp and clear communicator
- Very organized, comfortable managing multiple projects at once
- Curious and self-motivated — someone who digs into the “why” behind a problem until they find a workable answer
- Medical coverage, including vision
- Disability coverage
- Flexible spending account (FSA)
- 401(k) with employer match
INDA
Meet Your Recruiter
Colin Paterson
Vice President, Accounting & Finance and Professional Services
Colin Paterson's journey from Central Connecticut State University to the world of recruiting is a testament to his determination to follow in his father's footsteps in the business world. With a strong competitive spirit cultivated through years of playing sports and a natural talent for building relationships, Colin seamlessly transitioned into the staffing industry.
With over 12 years of experience spanning diverse industries, including accounting/finance, administrative support, manufacturing/engineering/supply chain, and human resources, Colin has honed his expertise in connecting the right talent with the right opportunities.
In March 2017, Colin embarked on his career with J. Morrissey, and his dedication and strategic thinking quickly propelled him to the role of Vice President of Accounting/Finance and Administrative Support Group. In this capacity, he continues to make a significant impact, shaping the future of the company.
Beyond his professional pursuits, Colin is an avid traveler with a passion for exploring new places and cultures. While he may have come to terms with the fact that his aspirations of becoming a professional golfer will remain a hobby, his commitment to excellence and continuous growth remain unwavering.
Colin Paterson's story is a testament to the power of determination, competitive spirit, and building strong relationships to succeed in the business world.