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Client Services Specialist
Job Description
$18/hr
Full time
Somers, CT
Responsibilities
- Manage client inquiries by phone, email, online, or in person
- Builds a positive client relationship through collaboration and trust
- Provides clients with their coverage features and guidance on procedures.
- Processes claims and reimbursements on behalf of the client
- Updates and maintains the client CSR database
- Expedites service challenges to the appropriate manager/insurance contact
- Schedules appointments for senior advisors and president
- Other tasks and projects as assigned
Technical and Soft Skills
- Adaptability and emotional intelligence
- Microsoft office
- Able to balance workload through multi-tasking and prioritizing
- Attention to detail
- Verbal and written communication skills
- Web based research and CSR cloud-based system
- Telephone etiquette
INDA
Meet Your Recruiter
Jake Anderson
Staffing Manager, Professional Services
Jake Anderson, the eldest of four siblings, hails from the charming town of Glastonbury, Connecticut, where he grew up in a bustling household of six, accompanied by two lively Boston Terriers. His journey through life has been marked by a combination of academic excellence, work ethic, and a deep passion for sports.
In 2021, Jake proudly earned his Bachelor of Science degree in Business-Human Resources, with a minor in Psychology, from Marist College in Poughkeepsie, New York. His dedication to academics was complemented by his commitment to hard work, as he spent summers during high school and college laboring at a local golf course, honing his skills and building valuable life experiences.
Jake's career took off in September 2021 when he embarked on a professional journey within the office support group. Here, he specializes in filling both temporary and permanent roles across a diverse range of fields, including administration, clerical work, human resources, accounting, and manufacturing. His innate ability to connect with people and find the perfect fit for each position has made him an invaluable asset in the world of staffing and recruitment.
Beyond his professional pursuits, Jake's heart beats for the Boston Red Sox, a testament to his unwavering loyalty to his team. He's not just a fan; he's a true "die-hard" Red Sox enthusiast who follows their every game and passionately supports them through thick and thin.
Jake's love for adventure and cultural exploration led him to study abroad in the enchanting city of Florence, Italy, for a semester. This experience broadened his horizons, allowing him to immerse himself in a rich tapestry of art, history, and cuisine.
Jake Anderson's story is one of dedication, academic achievement, and a deep-rooted passion for life's diverse experiences. As he continues to carve his path in the world of business and human resources, there's no doubt that his journey will be marked by success and unwavering enthusiasm for the pursuits that ignite his soul.