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Clinical Admin Assistant
203 East Street East Hampton, MA 01027 US
Job Description
- Provide courteous and timely customer service.
- Adhere to Agency and program policies and procedures.
- Initiate and complete all administrative paperwork included in the Client Intake Packet via our EMR system
- Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
- Respond to all intake calls, voicemails, website inquiries and emails within 1-2 business days.
- Orient client to service availabilities, rights and responsibilities.
- Ensure client ID is assigned, documented, and entered into any and all database and relevant systems.
- Communicate in a timely manner with Clinic Administrator when additional resources or support is needed.
- Run insurance eligibility and enter clinical authorizations as needed
- Schedule clients on the clinician’s calendars
- Participate in staff meetings and utilization reviews
- Seek out previous medical/psychiatric records prior to client’s initial visit
- Communicate with clinical staff as needed
- Assist in copayment billing and charging as well as verification of financial information
Meet Your Recruiter
Melissa Cartier
Director of Staffing Services, Healthcare and Office Services, Springfield Office
Melissa Cartier is an Account Manager in our J. Morrissey Springfield Office. Melissa has been with J.Morrissey for over 3 years and brings to us several years of career services and counseling experience. Melissa works with large and small companies in the Springfield area, and is responsible for managing new and current clients as well as recruiting and onboarding temporary candidates for temporary positions.
Prior to joining J. Morrissey, Melissa was the Director of Career Services at Premier Education Group where she performed various career development functions and achieved company benchmark placement rates. Melissa started her career as a Certified Medical Assistant, which has provided her with valuable insights into the healthcare industry and has helped her form strong connections with her clients and candidates.
In addition to her passion for recruiting and building relationships, Melissa volunteers her time public speaking in schools where she delivers presentations on career development and growth. Melissa also belongs to the Chicopee Chamber of Commerce. Her industry knowledge, commitment to quality service, and enthusiasm for people make her an invaluable member of the J. Morrissey team.