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Customer Service Consultant 3
Mass Mutual 1295 State St Springfield, MA 01111
Responsible for performing data entry to prepare cases for medical history interviews. This position requires the ability to multi-task in a fast paced environment. Primary customers are external clients, underwriters and advisers. This position includes a multitude of business deliverables that have direct impact on the Life New Business and Underwriting cycle time.
- Research, prepare forms needed for Personal History Interviews and process within an appropriate time frame.
- Send client notifications via email/texting.
- Supports department and follows organization and department procedures to complete tasks in a timely manner.
Medical Terminology Knowledge a plus
Extreme Attention to Detail
Customer Service Skills
Data Entry Experience
Outgoing and Tenacious - to handle a large amount of work in a short time and want to continue to learn additional functions to the position.
Ability to be a self-starter to take on the next step of a process without being directed
Billing and Contract Experience
Account Manager, Springfield Office
Melissa Cartier is an Account Manager in our J. Morrissey Springfield Office. Melissa has been with J.Morrissey for over 3 years and brings to us several years of career services and counseling experience. Melissa works with large and small companies in the Springfield area, and is responsible for managing new and current clients as well as recruiting and onboarding temporary candidates for temporary positions.
Prior to joining J. Morrissey, Melissa was the Director of Career Services at Premier Education Group where she performed various career development functions and achieved company benchmark placement rates. Melissa started her career as a Certified Medical Assistant, which has provided her with valuable insights into the healthcare industry and has helped her form strong connections with her clients and candidates.
In addition to her passion for recruiting and building relationships, Melissa volunteers her time public speaking in schools where she delivers presentations on career development and growth. Melissa also belongs to the Chicopee Chamber of Commerce. Her industry knowledge, commitment to quality service, and enthusiasm for people make her an invaluable member of the J. Morrissey team.