Opportunity Starts Here

J. Morrissey & Company can help you find a job and achieve your goals.

Posted: 10/09/2025 Employment Type: Direct Hire Industry: Professional Services Job Number: 12633

Job Description

Customer Service Manager – Tremendous Opportunity!

After years of dedicated service, our clients' long-time Customer Service Manager is retiring — creating an exciting opportunity for a dynamic professional to step in and lead a thriving team that values excellence, collaboration, and growth.

They are seeking a Customer Service Manager who brings energy, leadership, and a commitment to outstanding service. This is your chance to make an impact in a company that’s built its 30-year reputation on honesty, relationships, and results.

As a Customer Service Manager, you’ll lead a dedicated team responsible for supporting their mission to provide excellent and be a leading innovator in health and wellness.

What You’ll Do:

Lead and mentor the customer service team, fostering collaboration and accountability.
Oversee all customer interactions — ensuring accuracy, responsiveness, and satisfaction.
Manage order processing, pricing, inventory coordination, and vendor communications.
Develop and implement process improvements to enhance efficiency and client experience.
Resolve escalated issues with professionalism and sound judgment.
Maintain accurate reports, records, and pricing spreadsheets.
Collaborate with internal departments to ensure smooth operations and continuous improvement.

What You Bring:

Proven experience in customer service leadership or management with 8-10 year of experience in customer service management.
Strong communication and relationship-building skills.
Solid knowledge of Microsoft Office and ERP systems.
Detail-oriented, organized, and driven to deliver exceptional results.
A collaborative, people-first approach with the ability to motivate and develop others.

Join a company where your leadership truly matters — and where integrity, teamwork, and passion are more than just words on a wall.

This opportunity is fully on-site in the Greenwich/NY area. Compensation package $110-$130k with excellent perks and benefits.

Meet Your Recruiter

Leslie McIntyre - Tavella

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About Harrison, NY

Ready to take the next step in your career? Explore job opportunities in the vibrant area surrounding Harrison, New York! Nestled just a stone's throw away from bustling New York City, Harrison offers a unique blend of small-town charm and big-city amenities. With close proximity to iconic landmarks like the Hudson River, the Westchester County Airport, and the renowned Performing Arts Center, there's no shortage of opportunities for growth and adventure here. Indulge in the diverse cuisine, catch a show at the Emelin Theatre, or simply unwind in one of the many parks and recreation areas nearby. Join us in discovering the endless possibilities that await in Harrison, NY!

Testimonials

For a hiring manager, the recruiting cycle can be daunting you never know what you can expect from a candidate pool. From the beginning, Jake/J. Morrissey has been incredibly professional and helpful. They took the time to understand our department and the type of candidates we wanted to engage and ultimately onboard. I am impressed with the agency s consistency in responsiveness and matching us with candidates with impressive skill sets. I am very happy with the candidates that we ve selected via J. Morrissey and ultimately chose to bring on full-time. Even after candidates are placed, I appreciate that Jake still follows up with me to ensure everything is going smoothly and all stakeholders are happy. Overall, my experience has been outstanding. J. Morrissey makes the staffing process less stressful and more efficient, and I highly recommend their services to anyone seeking professional, capable candidates.

Layla Nayar, Yale University Physics Department:

Absolutely enjoyed my time with J Morrisey. I worked one on one with Ally (a healthcare staffing specialist), and she was nothing less than excellent. I m very appreciative to have been a part of them.

Emily, A temporary associate placed as a medical assistant at a heart and vascular specialty medical office

Katrina was awesome at helping me find a job. She did an excellent job placing me and I am very pleased.

Connie, a temporary associate working as a medical receptionist for a cardiology office in Windham, Connecticut

Amazing company. Truly blessed to have worked with Katrina. Her communication is awesome. The whole staff was great!

A J. Morrissey temporary associate placed as a medical assistant at a primary care office at a large CT health system

It has been such a great experience working with Katrina Lazerow. She has been so attentive to my needs, moves really quickly, and made my transition back into work very pleasurable. I literally have never felt like I was waiting for a response. Thanks so much, Katrina. You have been nothing short of remarkable.

A satisfied J. Morrissey Recruiting and Staffing temporary associate placed in a healthcare environment

It has been a pleasure for me to meet Katrina Lazerow. She’s very diligent in what she does, and very professional. Katrina and J. Morrisey have been of great help to the community in general. I’m very grateful for the support you have given me. I’m happy and satisfied.

Vivian, a J. Morrissey temporary associate currently working with us as a phlebotomist at a healthcare facility in Connecticut

They contacted me immediately after I sent in my application. Katrina who worked with me was awesome and had wonderful communication! She, as well as the rest of the team, was wonderful.

Mike, a J. Morrissey temporary associate placed as a medical receptionist in the cardiology scheduling call center at a Connecticut healthcare medical group

I had the opportunity to work with this company and it was such a pleasure. Everyone is always so kind and helpful and I couldn t be happier. They respond so quickly and are on top of everything.

A temporary associate placed as a medical receptionist working at the front desk of a nationally ranked dental program in Connecticut

I was looking for a job quickly due to an assignment I was working on ending. I applied on indeed for about a week, got a phone call from J. Morrissey within minutes of applying, literally MINUTES! Katrina was amazing every step of the way! She made sure things went smooth with my hiring process, pushed me into my orientation hours before it would start the following morning, and gave me step-by-step directions on how to start my first day! I wasn t unemployed for a full week before I was working again! I HIGHLY RECOMMEND!

Denisha, A J. Morrissey temporary associate who landed a permanent position at a nationally ranked dental program in Connecticut

Thank you, Sue, for always keeping me up-to-date on my timesheets. It was great working with you. Truly, thank you for everything. It was an honor representing J. Morrissey. I have worked for several different agencies in the past, but never as professional as J. Morrissey. I want to also specially thank Jessica for reaching out to me, and offering me the temporary position at my current job. Thank you (J. Morrissey) for giving me the opportunity. Very much appreciated.

A Temporary Associate’s Positive Experience With Our Team

Your Success is Our Priority

Opportunity Starts Here

Customer Service Manager

Job Description

Meet Your Recruiter

Leslie McIntyre - Tavella

Apply Now:

Share This Job:

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About Harrison, NY

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