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Customer Service Rep

Westfield, MA

Posted: 06/17/2019 Employment Type: Temp Industry: Office Support Job Number: 6703

A National CNC Tooling & Accessory manufacturer and Distributor is looking for a qualified Customer Service representative.

The candidate should have the following qualifications.

• Minimum of 3 years’ experience in a Customer Service related position.
• Exceptional attention to detail a must.
• Experience with incoming and outgoing phones.
• Proven work history in making outgoing (Sales-Cold) calls.
• Experience entering quotes and orders.
• Knowledge of MS Office a must.
• Knowledge of cutting tools for CNC machining a plus but not required.
• Must be a team player
• Bi-Lingual Spanish but not a requirement

This position will be responsible for the following:

• Answering incoming phone calls
• Entering quotes and orders into our SAP Business One system
• Following up on Quotes
• Making outgoing business development calls
• Entering and maintaining information into Sales Force
• Greeting Visitors
• Process RMA’ s
• Communication with outside vendors
• Communication with customers outside the United States
• Participate in Bi-Weekly Sales Meetings

This position is a 40hr a week position. Hours will be Monday-Friday from 8am-5pm. Candidate will also get a one hour lunch break.

Melissa Cartier
Account Manager, Springfield Office

Melissa Cartier is an Account Manager in our J. Morrissey Springfield Office. Melissa has been with J.Morrissey for over 3 years and brings to us several years of career services and counseling experience. Melissa works with large and small companies in the Springfield area, and is responsible for managing new and current clients as well as recruiting and onboarding temporary candidates for temporary positions. 

Prior to joining J. Morrissey, Melissa was the Director of Career Services at Premier Education Group where she performed various career development functions and achieved company benchmark placement rates. Melissa started her career as a Certified Medical Assistant, which has provided her with valuable insights into the healthcare industry and has helped her form strong connections with her clients and candidates.

In addition to her passion for recruiting and building relationships, Melissa volunteers her time public speaking in schools where she delivers presentations on career development and growth. Melissa also belongs to the Chicopee Chamber of Commerce. Her industry knowledge, commitment to quality service, and enthusiasm for people make her an invaluable member of the J. Morrissey team.

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