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Customer Service Representative

Bloomfield, CT

Posted: 12/05/2018 Employment Type: Temp to Hire Industry: Office Support Job Number: 6198

We currently have an exciting Temp to Hire opportunity in the Bloomfield, CT area for an experienced Customer Service Representative for an established manufacturing company!   This is an excellent opportunity for a team player who desires a diverse customer service position and seeks to learn and grow as part of the team!

Responsibilities include quoting price and delivery, order entry, service order processing (customer repairs),   issuing quotations (oral and written), resolving customer questions & problems and general administrative duties and special projects as necessary. Heavy phone interaction with distributors, customers and outside sales personnel.

Candidate MUST possess:
  • Solid data entry skills
  • Excellent, professional verbal & written communication skills
  • Exceptional attention to detail & accuracy
  • A background with previous employment within an industrial distribution/manufacturing company
  • *Knowledge of indexable carbide milling tools a plus.
  • Must have proven experience using ERP business process software
  • Must have “ customer excellence” and “ customer driven” mindset and philosophy
  • Proficiency with MS Excel
    • Goldmine (CRM software) experience   a plus   
    •   Knowledge of Epicor Prophet 21 “ P21”  ERP distribution software is desirable 
    • Knowledge of SQL databases/ SQL language a plus    

Over time, this positions goal is to partially “ flex” into the company’ s purchasing/inventory control department.  This is for back-up purposes & broadening of the candidate’ s skill set as their customer service department and purchasing/inventory personnel interact heavily on a daily basis.    A candidate possessing purchasing/inventory management background is desirable.  

Monday-Friday, 8: 00am-4: 30pm

Pay Range - $15.00-$19.00 p/h

Colin Paterson
Manager, Recruiting and Staffing, Office & Financial Support

Colin Paterson has over 6 years of experience in the staffing industry and leads our Office Support team here at J. Morrissey. He primarily focuses on temporary placements of office and financial professional across all industries.

Prior to joining J. Morrissey, Colin was a Contracts and Recruiting Manager at a national recruiting and staffing firm where he led a team of recruiters focusing on sourcing and filling skilled positions across manufacturing, engineering and distribution industries. While there he learned various management styles, industry trends, sales techniques and situational leadership skills.

Colin is actively involved with Quinnipiac Valley Chamber of Commerce, Bristol Continuing Education, and the Central Connecticut State University Alumni Association. He received his Bachelor’s degree in Business Administration from Central Connecticut State University. His recruiting and staffing industry knowledge enables him to communicate effectively with his candidates and clients to ensure good matches on both sides.

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