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Customer Solutions Specialist
Job Description
Customer Service Specialist
Location: Newington, CT
Pay: $22–$25/hr
Job Type: Temp-to-Hire
A dynamic company in Newington is seeking a motivated, detail-oriented Customer Service Specialist to provide tailored solutions while handling billing issues, creating processes, and managing quotes. This role also involves offering administrative support, reporting, processing purchase orders, and collaborating across departments. The ideal candidate will be proactive, a multitasker, and able to document all customer interactions efficiently in a CRM system.
Responsibilities:
- Address and resolve customer billing issues, ensuring prompt and accurate solutions
- Create and manage processes for handling quotes, ensuring consistency and accuracy
- Provide administrative support, including managing purchase orders and generating reports
- Collaborate cross-departmentally to meet customer needs and streamline operations
- Document customer interactions thoroughly in the CRM system for future reference
- Maintain up-to-date knowledge of products to offer informed solutions to clients
- Assist with daily office operations as needed, ensuring smooth workflow
- High school diploma or GED required
- 3+ years of customer service and office experience, with a focus on administration
- Proficient in computer use and CRM systems (experience with specific CRM tools a plus)
- Strong multitasking ability and excellent time management skills
- Exceptional problem-solving skills with attention to detail
- Excellent written and verbal communication skills
Meet Your Recruiter
Jake Anderson
Staffing Manager, Professional Services
Jake Anderson, the eldest of four siblings, hails from the charming town of Glastonbury, Connecticut, where he grew up in a bustling household of six, accompanied by two lively Boston Terriers. His journey through life has been marked by a combination of academic excellence, work ethic, and a deep passion for sports.
In 2021, Jake proudly earned his Bachelor of Science degree in Business-Human Resources, with a minor in Psychology, from Marist College in Poughkeepsie, New York. His dedication to academics was complemented by his commitment to hard work, as he spent summers during high school and college laboring at a local golf course, honing his skills and building valuable life experiences.
Jake's career took off in September 2021 when he embarked on a professional journey within the office support group. Here, he specializes in filling both temporary and permanent roles across a diverse range of fields, including administration, clerical work, human resources, accounting, and manufacturing. His innate ability to connect with people and find the perfect fit for each position has made him an invaluable asset in the world of staffing and recruitment.
Beyond his professional pursuits, Jake's heart beats for the Boston Red Sox, a testament to his unwavering loyalty to his team. He's not just a fan; he's a true "die-hard" Red Sox enthusiast who follows their every game and passionately supports them through thick and thin.
Jake's love for adventure and cultural exploration led him to study abroad in the enchanting city of Florence, Italy, for a semester. This experience broadened his horizons, allowing him to immerse himself in a rich tapestry of art, history, and cuisine.
Jake Anderson's story is one of dedication, academic achievement, and a deep-rooted passion for life's diverse experiences. As he continues to carve his path in the world of business and human resources, there's no doubt that his journey will be marked by success and unwavering enthusiasm for the pursuits that ignite his soul.