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Escalation Engineer L3 - Hybrid

Glastonbury, CT

Posted: 09/02/2022 Employment Type: Direct Hire Industry: Information Technology Job Number: 9687 Salary / Pay Rate : 70-100K

Job Description

Escalation Engineer L3 - Hybrid 


Join a growing and well establish Information Technology Service Provider offering integrated solutions to small and mid-size businesses in the Central Connecticut and Western Massachusetts area. The Escalation Engineer will provide guidance and support for the Field Tech and Helpdesk teams while serving as the escalation point for network, server, Microsoft OS, and O365 related issues. 

Direct hire, $70-100K, performance bonus, full benefits, *Employee owned Company*

Hybrid/Remote Schedule  

Escalation Engineer Primary Duties:
  • ­­­­­­­­­­­­­­­­­Respond to tier 3 tickets escalated from the Helpdesk or Field Technicians and serve as the main point of contact for VIP clientele
  • Troubleshoot SonicWall's, Cisco routers, switches, firewalls, Exchange Server, VPN, O365, email/internet, and VOIP issues
  • Configure Allworx VOIP phone systems and support Field Technicians with related issues
  • Maintain, supervise, and provide security for the company’s internal network.
  • Diagnose and resolve server issues and assist in installation of new server hardware
  • Troubleshoot complex issues related to MSFT Applications (Exchange, SQL Server, O365)
  • Create and maintain SharePoint and technical documentation
  • Aid in asset management and collaborate with various vendors, Microsoft, Cisco, Etc...

  • Bachelors in Information Technology or Cisco, Microsoft, CompTIA certifications preferred
  • 5+ years’ experience troubleshooting SonicWall's, Cisco routers, switches, firewalls, Windows Servers, Cloud Services, and VOIP Systems
  • Prior experience pre configuring Cisco routers, switches, firewalls, and sever hardware
  • Strong experience with Exchange, O365, Active Directory, Package Tracing, Proofpoint, StorageCraft, and Allworx VOIP desired
  • Must have excellent customer service and verbal/written communication skills

Hybrid/Remote, Windsor CT 

Please send resumes to ChrisG@jmorrissey.com



Meet Your Recruiter

Chris Gamber
Senior Recruiter, Information Technology

Chris Gamber Graduated from Hartwick College in Oneonta, New York with a Bachelor’s Degree of Business Administration and was a member of the Men’s Lacrosse Team. Chris has a passion to help IT professionals with their career goals has joined J Morrissey to  represent our Information Technology recruitment team for Direct Hire and contract placements.

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