Opportunity Starts Here

J. Morrissey & Company can help you find a job and achieve your goals.

Glastonbury, CT

Posted: 09/02/2022 Employment Type: Direct Hire Industry: Information Technology Job Number: 9687 Salary / Pay Rate : 70-100K

Job Description

Escalation Engineer L3 - Hybrid

Join a growing and well establish Information Technology Service Provider offering integrated solutions to small and mid-size businesses in the Central Connecticut and Western Massachusetts area. The Escalation Engineer will provide guidance and support for the Field Tech and Helpdesk teams while serving as the escalation point for network, server, Microsoft OS, and O365 related issues.

Direct hire, $70-100K, performance bonus, full benefits, *Employee owned Company*

Hybrid/Remote Schedule

Escalation Engineer Primary Duties:

Respond to tier 3 tickets escalated from the Helpdesk or Field Technicians and serve as the main point of contact for VIP clientele
Troubleshoot SonicWall's, Cisco routers, switches, firewalls, Exchange Server, VPN, O365, email/internet, and VOIP issues
Configure Allworx VOIP phone systems and support Field Technicians with related issues
Maintain, supervise, and provide security for the company’s internal network.
Diagnose and resolve server issues and assist in installation of new server hardware
Troubleshoot complex issues related to MSFT Applications (Exchange, SQL Server, O365)
Create and maintain SharePoint and technical documentation

Aid in asset management and collaborate with various vendors, Microsoft, Cisco, Etc...

Qualifications:

Bachelors in Information Technology or Cisco, Microsoft, CompTIA certifications preferred
5+ years’ experience troubleshooting SonicWall's, Cisco routers, switches, firewalls, Windows Servers, Cloud Services, and VOIP Systems
Prior experience pre configuring Cisco routers, switches, firewalls, and sever hardware
Strong experience with Exchange, O365, Active Directory, Package Tracing, Proofpoint, StorageCraft, and Allworx VOIP desired
Must have excellent customer service and verbal/written communication skills

Hybrid/Remote, Windsor CT

Please send resumes to ChrisG@jmorrissey.com

INDI

Meet Your Recruiter

Chris Gamber
Senior Recruiter, Information Technology

Chris Gamber Graduated from Hartwick College in Oneonta, New York with a Bachelor’s Degree of Business Administration and was a member of the Men’s Lacrosse Team. Chris has a passion to help IT professionals with their career goals has joined J Morrissey to represent our Information Technology recruitment team for Direct Hire and contract placements.

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Testimonials

Katrina was awesome at helping me find a job. She did an excellent job placing me and I am very pleased.

Connie, a temporary associate working as a medical receptionist for a cardiology office in Windham, Connecticut

Amazing company. Truly blessed to have worked with Katrina. Her communication is awesome. The whole staff was great!

A J. Morrissey temporary associate placed as a medical assistant at a primary care office at a large CT health network

It has been such a great experience working with Katrina Lazerow. She has been so attentive to my needs, moves really quickly, and made my transition back into work very pleasurable. I literally have never felt like I was waiting for a response. Thanks so much, Katrina. You have been nothing short of remarkable.

A satisfied J. Morrissey Recruiting and Staffing temporary associate placed in a healthcare environment

It has been a pleasure for me to meet Katrina Lazerow. She’s very diligent in what she does, and very professional. Katrina and J. Morrisey have been of great help to the community in general. I’m very grateful for the support you have given me. I’m happy and satisfied.

Vivian, a J. Morrissey temporary associate currently working with us as a phlebotomist at a healthcare facility in Connecticut

They contacted me immediately after I sent in my application. Katrina who worked with me was awesome and had wonderful communication! She, as well as the rest of the team, was wonderful.

Mike, a J. Morrissey temporary associate placed as a medical receptionist in the cardiology scheduling call center at a Connecticut healthcare medical group

I had the opportunity to work with this company and it was such a pleasure. Everyone is always so kind and helpful and I couldn t be happier. They respond so quickly and are on top of everything.

A temporary associate placed as a medical receptionist working at the front desk of a nationally ranked dental program in Connecticut

I was looking for a job quickly due to an assignment I was working on ending. I applied on indeed for about a week, got a phone call from J. Morrissey within minutes of applying, literally MINUTES! Katrina was amazing every step of the way! She made sure things went smooth with my hiring process, pushed me into my orientation hours before it would start the following morning, and gave me step-by-step directions on how to start my first day! I wasn t unemployed for a full week before I was working again! I HIGHLY RECOMMEND!

Denisha, A J. Morrissey temporary associate who landed a permanent position at a nationally ranked dental program in Connecticut

Thank you, Sue, for always keeping me up-to-date on my timesheets. It was great working with you. Truly, thank you for everything. It was an honor representing J. Morrissey. I have worked for several different agencies in the past, but never as professional as J. Morrissey. I want to also specially thank Jessica for reaching out to me, and offering me the temporary position at my current job. Thank you (J. Morrissey) for giving me the opportunity. Very much appreciated.

A Temporary Associate’s Positive Experience With Our Team

Finding the right CEO for our organization was our top priority in 2017. Choosing J. Morrissey to lead that search was the best decision we made toward that end. The J. Morrissey team worked with our board, executive team and other key stakeholders to develop clear search and selection criteria, and then found us an outstanding field of candidates. They masterfully guided us through the interview process, and they were a great support in our final discernment and selection. We couldn’t be happier with the end result. I highly recommend J. Morrissey to anyone committed to finding the best professional talent.

Bill Fiocchetta, Board Chair, Community Solutions, Inc.

The J. Morrissey team always comes through 150%. The fact that their clients are top notch professionals doesn’t hurt. Their support staff, from reception to payroll, are equally wonderful. My professional association with J. Morrissey has been one of the highlights of my career. I have referred not only friends to J. Morrissey, but businesses as well and it is always win-win!

J. Morrissey Talent Who Has Referred Friends and Employers

Your Success is Our Priority

Opportunity Starts Here

Escalation Engineer L3 - Hybrid

Job Description

Meet Your Recruiter

Chris Gamber
Senior Recruiter, Information Technology

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Your Success is Our Priority

Opportunity Starts Here

Escalation Engineer L3 - Hybrid

Job Description

Meet Your Recruiter

Chris GamberSenior Recruiter, Information Technology

Apply Now:

Share This Job:

Share This Job:

Related Jobs:

Testimonials

Chris Gamber
Senior Recruiter, Information Technology