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Operations Manager - HVAC
Job Description
Operations Manager – HVAC Service
Location: Norwalk, CT
Schedule: Full-time
Compensation: $110,000 - $135,000 base + 20% bonus potential
About the Opportunity:
Exciting, brand-new, rapidly growing HVAC service company in Norwalk, CT, seeking an experienced General Manager / Operations Manager to lead day-to-day operations and help build the business from the ground up. We are seeking a hands-on, experienced HVAC professional to oversee field operations, sales, and team development.
This is a unique opportunity to get in at the ground level of a rapidly growing HVAC business and shape its future.
Overview of Role:
The Operations Manager is responsible for full P&L and day-to-day operations of the business unit. This will include, financial oversight, staffing, sales/customer service, field operations, customer satisfaction and compliance with brand and safety standards. You will be leading the office and field teams and ensure efficient scheduling, maintaining high productivity, and outstanding service.
Key Responsibilities:
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Oversee all daily operations of the new HVAC service franchise
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Perform hands-on HVAC service and installation work initially, transitioning into a management role as technicians are hired
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Recruit, train, and lead a growing team of field technicians
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Manage scheduling, customer satisfaction, and operational efficiency
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Drive residential service and replacement sales
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Collaborate closely with ownership to build out the office, systems, and processes
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Monitor KPIs, revenue, and gross margins to ensure profitability
Qualifications:
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10+ years in residential or light commercial HVAC services
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Proven leadership or operations management experience within the HVAC industry
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Strong understanding of residential HVAC systems and service workflows
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Strong leadership, communication, and people management skills
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Entrepreneurial mindset with the ability to build and grow a new team
Compensation & Benefits:
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Base salary up to $135,000
- 20% annual bonus potential (based on revenue and gross margin)
- Strong benefits package
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Growth potential as the company expands
Meet Your Recruiter
Colin Paterson
Vice President, Accounting & Finance and Professional Services
Colin Paterson's journey from Central Connecticut State University to the world of recruiting is a testament to his determination to follow in his father's footsteps in the business world. With a strong competitive spirit cultivated through years of playing sports and a natural talent for building relationships, Colin seamlessly transitioned into the staffing industry.
With over 12 years of experience spanning diverse industries, including accounting/finance, administrative support, manufacturing/engineering/supply chain, and human resources, Colin has honed his expertise in connecting the right talent with the right opportunities.
In March 2017, Colin embarked on his career with J. Morrissey, and his dedication and strategic thinking quickly propelled him to the role of Vice President of Accounting/Finance and Administrative Support Group. In this capacity, he continues to make a significant impact, shaping the future of the company.
Beyond his professional pursuits, Colin is an avid traveler with a passion for exploring new places and cultures. While he may have come to terms with the fact that his aspirations of becoming a professional golfer will remain a hobby, his commitment to excellence and continuous growth remain unwavering.
Colin Paterson's story is a testament to the power of determination, competitive spirit, and building strong relationships to succeed in the business world.