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Help Desk Technician - MSP
Wethersfield, CT 06033 US
Job Description
Help Desk Technician – MSP
Our client is an employee-owned, managed service provider looking to add to their growing Help Desk Team. This is a great chance to gain experience with a variety of technologies and learn from level II/III technicians in a collaborative environment.
Hybrid schedule, office located in Wethersfield, CT area
Compensation, 45-55K + benefits
Duties and Responsibilities:
- Provide technical assistance with workstation and server hardware/software for clientele
- Resolve issues for clients via phone or via remote support
- Track customer issues and resolutions, escalating tickets to the appropriate level of support
Qualifications:
- Previous experience in IT (1-2 years minimum)
- Ability to work with and build relationships with Client base
- Strong troubleshooting and critical thinking skills
- Prior experience troubleshooting Windows 10/8/7/Vista/XP, Windows Server 2016/2012/2008/2003
- Positive and professional demeanor with strong communication skills
- Familiar with OS Virtualization
- MS Exchange 2016/2013/2010 troubleshooting
- Prior exposure to Client/Server Anti-Virus solutions preferred
- DNS, DHCP, LAN, WLAN and WiFi experience
Please send resumes to Chrisg@jmorrissey.com
INDI
Meet Your Recruiter
Chris Gamber
Senior Recruiter, Information Technology
Chris Gamber Graduated from Hartwick College in Oneonta, New York with a Bachelor’s Degree of Business Administration and was a member of the Men’s Lacrosse Team. Chris has a passion to help IT professionals with their career goals has joined J Morrissey to represent our Information Technology recruitment team for Direct Hire and contract placements.