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Help Desk Technician - MSP

Wethersfield, CT

Posted: 10/13/2022 Employment Type: Direct Hire Industry: Information Technology Job Number: 9105 Salary / Pay Rate : 45 - 55K

Job Description

Help Desk Technician – MSP


Our client is an employee-owned, managed service provider looking to add to their growing Help Desk Team. This is a great chance to gain experience with a variety of technologies and learn from level II/III technicians in a collaborative environment.

Hybrid schedule, office located in Wethersfield, CT area

Compensation, 45-55K + benefits

Duties and Responsibilities:
  • Provide technical assistance with workstation and server hardware/software for clientele
  • Resolve issues for clients via phone or via remote support
  • Track customer issues and resolutions, escalating tickets to the appropriate level of support

  • Previous experience in IT (1-2 years minimum)
  • Ability to work with and build relationships with Client base 
  • Strong troubleshooting and critical thinking skills
  • Prior experience troubleshooting Windows 10/8/7/Vista/XP, Windows Server 2016/2012/2008/2003
  • Positive and professional demeanor with strong communication skills
  • Familiar with OS Virtualization
  • MS Exchange 2016/2013/2010 troubleshooting
  • Prior exposure to Client/Server Anti-Virus solutions preferred
  • DNS, DHCP, LAN, WLAN and WiFi experience


Please send resumes to Chrisg@jmorrissey.com




Meet Your Recruiter

Chris Gamber
Senior Recruiter, Information Technology

Chris Gamber Graduated from Hartwick College in Oneonta, New York with a Bachelor’s Degree of Business Administration and was a member of the Men’s Lacrosse Team. Chris has a passion to help IT professionals with their career goals has joined J Morrissey to  represent our Information Technology recruitment team for Direct Hire and contract placements.

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