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Help Desk Technician
Job Description
Help Desk Technician
Our client is an employee-owned, growing organization looking to add to their support team. This is a great chance to gain experience with a variety of technologies and learn from mid-senior level technicians in a collaborative environment.
Compensation, 55-60K + Bonus & Benefits
Duties and Responsibilities:
- Provide technical assistance with workstation and server hardware/software for clientele
- Resolve issues for clients via phone or via remote support
- Track customer issues and resolutions, escalating tickets to the appropriate level of support
Qualifications:
- Previous experience in IT (2 years minimum)
- Ability to work with and build relationships with Client base
- Strong troubleshooting and critical thinking skills
- Prior experience troubleshooting Windows 10/8/7/Vista/ XP/ Windows Server 2016/2012/2008/2003
- Positive and professional demeanor with strong communication skills
- Familiar with OS Virtualization
- MS Exchange 2016/2013/2010 troubleshooting
- Prior exposure to Client/Server Anti-Virus solutions preferred
- DNS, DHCP, LAN, WLAN and WIFI experience
INDI
Meet Your Recruiter
Conor Pepin
Senior Staffing Recruiter, Information Technology
Conor Pepin, a native of Windsor Locks, CT, currently calls West Hartford, CT, home. A proud alumnus of the University of Connecticut, Conor embarked on his professional journey in the dynamic realm of Baseball Operations with the Red Sox. However, his career took a turn into the staffing industry, where he has thrived ever since.
With over 6 years of valuable experience in staffing, Conor has contributed his expertise to diverse sectors, including healthcare, admin/clerical, and IT. In his latest role at J. Morrissey, Conor is dedicated to fortifying the contract IT segment of the business, extending support to clients across various industries in the CT/MA markets.
Beyond the professional sphere, Conor finds joy in spending time with his dog, Roscoe, during peaceful walks. An avid golfer, he embraces the challenges and rewards of the game. As the youngest among his three siblings, Conor brings a fresh perspective and unwavering enthusiasm to both his personal and professional pursuits.