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IT Support Analyst
Job Description
We’re seeking an IT Support Analyst for a client of ours in the Greenwich area. This position will provide hands-on and remote support for users in their US office and across global locations. This role is key to maintaining smooth day-to-day technology operations, resolving user issues efficiently, and delivering excellent service. If you are looking for a position with a company that offers internal growth opportunity, this is the role for you.
Salary range - $80,000 - $90,000 + 10% target bonus, benefits are 100% paid by the employer.
Fully on-site role – Greenwich CT area.
Key Responsibilities:
- Deliver first- and second-line support for desktops, laptops, applications, and peripherals.
- Troubleshoot software, hardware, and network issues; escalate when needed.
- Manage onboarding/offboarding (joiners, movers, leavers) and ensure audit-ready documentation.
- Support AV and conference room equipment and ensure all systems remain updated and secure.
- Collaborate with IT teams in London and Bermuda to ensure seamless global IT operations.
- Contribute to disaster recovery and business continuity planning efforts.
- Maintain and update internal knowledge base and documentation.
- Bachelor’s degree in IT or equivalent experience.
- Proven experience in IT support, preferably in a fast-paced or global environment.
- Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking (LAN/WAN/Wi-Fi, VPN).
- Experience with ITSM/ticketing systems and ITIL-aligned best practices.
- Excellent troubleshooting and communication skills; able to support senior stakeholders and VIPs.
- Comfortable working independently, across time zones, and outside standard hours when needed.
INDI
Meet Your Recruiter
Chris Gamber
Manager, Information Technology Services
Chris Gamber is a driven professional and a 2020 graduate of Hartwick College. During his college years, he showcased his dedication and teamwork as a proud member of the Men's Lacrosse Team, instilling a strong sense of discipline and commitment.
Today, Chris stands at the forefront of J. Morrissey, where he has spent the last four years honing his expertise in Direct Hire and Contract IT placement. His focus extends to Mid-Career to Executive Level IT Professionals across a wide array of industries, including Infrastructure, Data Science, Software Development, IT Security, VCISO, Managed Services, Network Engineering, Management/Executive Level, and Business Intelligence.
When he's not immersed in the world of IT recruitment, Chris enjoys precious moments with his fiancé, sharing their time between their family's vacation homes in the picturesque locales of Rhode Island and Maine. These coastal getaways offer the perfect backdrop for creating lasting memories, especially during the tranquil Summer and vibrant Fall seasons.
Beyond his professional pursuits and scenic escapes, Chris embraces his love for leisure activities. He finds solace and excitement on the golf course, patiently casting his line while fishing, and unwinding at the picturesque Charlestown Beach in Rhode Island. These moments of relaxation add balance to his dynamic life.
With a passion for career success, a penchant for coastal living, and an appreciation for the simple joys of life, Chris Gamber embodies a well-rounded individual who thrives in both his personal and professional endeavors.