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Supervisor - Technical Field Services Team
Job Description
Our client in the greater Hartford area is seeking a hands-on Supervisor to oversee their client facing technical team. In this role you will oversee a team of Technicians whose primary responsibility is in to handle in person IT Support, you will also act as the top tier escalations for the team.
Location: Hybrid schedule – Hartford, CT, travel to client sites only in emergency situations (limited)
Salary: $90,000 - $100,000 + full benefits
Duties and Responsibilities:
- Oversee field operations, ensuring accurate documentation, SLA adherence, and high quality service delivery
- Serve as the primary escalation point, providing senior technical support and participating in on call/after-hours coverage
- Maintain strong client relationships by delivering professional onsite service and resolving issues efficiently
- Lead advanced troubleshooting across Microsoft environments, infrastructure, networking, VoIP, and backup solution
- Enforce security best practices while overseeing field teams and managing IT inventory and logistics
- Improve service delivery by refining processes, increasing efficiency, and tracking key performance metrics
- 5+ years of IT support experience in an MSP or managed services environment, with 2+ years in a leadership or supervisory role
- Strong Microsoft ecosystem expertise, including Microsoft 365, Azure, and Active Directory administration
- Solid networking knowledge including TCP/IP, DNS, DHCP, firewalls, and VPN troubleshooting
- Experience using RMM and PSA platforms along with ticketing systems to manage service delivery and support workflows
- Proven ability to manage SLAs, KPIs, and service performance while maintaining strong client facing professionalism and communication skills
INDI
Meet Your Recruiter
Chris Gamber
Manager, Information Technology Services
Chris Gamber is a driven professional and a 2020 graduate of Hartwick College. During his college years, he showcased his dedication and teamwork as a proud member of the Men's Lacrosse Team, instilling a strong sense of discipline and commitment.
Today, Chris stands at the forefront of J. Morrissey, where he has spent the last four years honing his expertise in Direct Hire and Contract IT placement. His focus extends to Mid-Career to Executive Level IT Professionals across a wide array of industries, including Infrastructure, Data Science, Software Development, IT Security, VCISO, Managed Services, Network Engineering, Management/Executive Level, and Business Intelligence.
When he's not immersed in the world of IT recruitment, Chris enjoys precious moments with his fiancé, sharing their time between their family's vacation homes in the picturesque locales of Rhode Island and Maine. These coastal getaways offer the perfect backdrop for creating lasting memories, especially during the tranquil Summer and vibrant Fall seasons.
Beyond his professional pursuits and scenic escapes, Chris embraces his love for leisure activities. He finds solace and excitement on the golf course, patiently casting his line while fishing, and unwinding at the picturesque Charlestown Beach in Rhode Island. These moments of relaxation add balance to his dynamic life.
With a passion for career success, a penchant for coastal living, and an appreciation for the simple joys of life, Chris Gamber embodies a well-rounded individual who thrives in both his personal and professional endeavors.