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Escalation/Project Engineer - Hybrid
Job Description
Our client is a growing managed service provider in central Connecticut looking to add to their internal/in-house team. This position serves as an escalation point for the Help Desk and will collaborate with the field engineering team to complete project-based work.
Hybrid schedule – Office located in the greater Hartford area
Compensation range $80,000 - $95,000 + bonus potential and a great benefits package.
Responsibilities:
- Serve as the senior level technician for the in-house team, handling escalated technical support issues
- Mentor and train internal staff on solutions to complex technical support issues
- Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the “remote” portion of the project work)
- Manage and troubleshoot issues related to network devices, SonicWall firewalls, wireless APs, managed switches
- Implement MFA and other managed security services and work with clients to achieve a strong security posture and remain within compliance standards
- Act as an expert for Microsoft environments and cloud solutions
Qualifications:
- 5+ years of experience working in a highly technical environment or managed service provider
- Desired certifications in the following areas – MS 365, Windows Server, SonicWall
- Strong experience with MS 365, Exchange server, OneDrive, Azure, and on prem Exchange
- Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems
- Ability to work on escalated tickets and balance project-based work (emphasis on Cloud migration projects)
- Must have excellent customer service skills with the ability to multi-task
- Must be able to act as a mentor for lower-level help desk team.
INDI
Meet Your Recruiter
Chris Gamber
Manager, Information Technology Services
Chris Gamber is a driven professional and a 2020 graduate of Hartwick College. During his college years, he showcased his dedication and teamwork as a proud member of the Men's Lacrosse Team, instilling a strong sense of discipline and commitment.
Today, Chris stands at the forefront of J. Morrissey, where he has spent the last four years honing his expertise in Direct Hire and Contract IT placement. His focus extends to Mid-Career to Executive Level IT Professionals across a wide array of industries, including Infrastructure, Data Science, Software Development, IT Security, VCISO, Managed Services, Network Engineering, Management/Executive Level, and Business Intelligence.
When he's not immersed in the world of IT recruitment, Chris enjoys precious moments with his fiancé, sharing their time between their family's vacation homes in the picturesque locales of Rhode Island and Maine. These coastal getaways offer the perfect backdrop for creating lasting memories, especially during the tranquil Summer and vibrant Fall seasons.
Beyond his professional pursuits and scenic escapes, Chris embraces his love for leisure activities. He finds solace and excitement on the golf course, patiently casting his line while fishing, and unwinding at the picturesque Charlestown Beach in Rhode Island. These moments of relaxation add balance to his dynamic life.
With a passion for career success, a penchant for coastal living, and an appreciation for the simple joys of life, Chris Gamber embodies a well-rounded individual who thrives in both his personal and professional endeavors.