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Learning & Performance Cons. 4
1295 State St Springfield, MA 01111
Duties: Responsible for more complex training needs analysis, design, delivery and evaluation of training for multiple clients’ needs while incorporating the instructional design methodology. Consult with business areas to determine training needs and implement training solutions to maximize employee development and results. Participate in project work as assigned, including consulting with vendors or business analysts. Perform trend analysis and root cause on raw data for assigned training. Evaluate the effectiveness of the learning intervention for the learner and organization. Negotiate SOWs and course content with existing vendors. May employ use of the Learning Management System to deploy and manage training. May develop documentation consistent with Information Mapping standards and methodology. Work with appropriate supervision to support multiple clients and functions at the department level, division level and/or field/external business partners. May support at enterprise level for specific function.
Account Manager, Springfield Office
Melissa Cartier is an Account Manager in our J. Morrissey Springfield Office. Melissa has been with J.Morrissey for over 3 years and brings to us several years of career services and counseling experience. Melissa works with large and small companies in the Springfield area, and is responsible for managing new and current clients as well as recruiting and onboarding temporary candidates for temporary positions.
Prior to joining J. Morrissey, Melissa was the Director of Career Services at Premier Education Group where she performed various career development functions and achieved company benchmark placement rates. Melissa started her career as a Certified Medical Assistant, which has provided her with valuable insights into the healthcare industry and has helped her form strong connections with her clients and candidates.
In addition to her passion for recruiting and building relationships, Melissa volunteers her time public speaking in schools where she delivers presentations on career development and growth. Melissa also belongs to the Chicopee Chamber of Commerce. Her industry knowledge, commitment to quality service, and enthusiasm for people make her an invaluable member of the J. Morrissey team.