Opportunity Starts Here
J. Morrissey & Company can help you find a job and achieve your goals.
Level II IT Support Administrator
Job Description
Our client is a well-established firm in the Hartford area looking to add a Level II Support Administrator to their staff. In this role you will work directly under senior management with the opportunity to grow within the organization.
Competitive salary range - $75,000 - $85,000 + Benefits & Free Parking
On-site position in Hartford, CT
Responsibilities:
- Respond to all Help Desk calls and emails, resolving issues or directing them to the appropriate IT staff or third-party vendor
- Return all Help Desk tickets in a timely manner
- Understand cybersecurity risks related to current and future technology, ensuring compliance with applicable processes
- Assist in server and network monitoring and troubleshooting
- Ensure information security measures and equipment comply with relevant laws and regulation
- Monitor and maintain inventory of laptops, desktops, printers, projectors, and peripherals
- Review backup and server logs, documenting any errors.
- Create and update SmartDeploy desktop software images to reflect the latest core operating system versions
- Prepare desktop or laptop computers for new or existing employees using pre-configured SmartDeploy images
- Create new network users or remove former employees according to established procedures
- Draft and maintain user and IT procedural documentation
Qualifications:
- Experience with current software applications, including but not limited to Workshare Professional, Adobe Acrobat, Microsoft Office 365, Avaya Cloud Office, and desktop operating systems such as Windows 10 and 11
- Knowledgeable in Windows Server 2016, 2019, and 2022 technologies, including IIS, Active Directory, DNS, DHCP, TCP/IP, and network-related systems
- Experienced in working with Virtual Machine (VM) environment
- Proficient in supporting mobile devices (e.g., iPhone, iPad, Android) and related mobile software applications, including Microsoft Intune or similar Mobile Device Management frameworks
- Transport, install, and maintain electronic equipment, including printers, desktops, laptops, and components, with occasional lifting of devices over 70 pounds and tasks requiring bending and stooping
- Must be able to work autonomously without direct supervision and be productive and punctual
- Must have strong internal customer service skills and communication skills.
INDI
Meet Your Recruiter
Conor Pepin
Senior Staffing Recruiter, Information Technology
Conor Pepin, a native of Windsor Locks, CT, currently calls West Hartford, CT, home. A proud alumnus of the University of Connecticut, Conor embarked on his professional journey in the dynamic realm of Baseball Operations with the Red Sox. However, his career took a turn into the staffing industry, where he has thrived ever since.
With over 6 years of valuable experience in staffing, Conor has contributed his expertise to diverse sectors, including healthcare, admin/clerical, and IT. In his latest role at J. Morrissey, Conor is dedicated to fortifying the contract IT segment of the business, extending support to clients across various industries in the CT/MA markets.
Beyond the professional sphere, Conor finds joy in spending time with his dog, Roscoe, during peaceful walks. An avid golfer, he embraces the challenges and rewards of the game. As the youngest among his three siblings, Conor brings a fresh perspective and unwavering enthusiasm to both his personal and professional pursuits.