Opportunity Starts Here

J. Morrissey & Company can help you find a job and achieve your goals.

Medical Records Technical Support

West Hartford, CT

Posted: 09/05/2018 Employment Type: Direct Hire Industry: Information Technology Job Number: 5873 Salary / Pay Rate : 50000


Medical Records Technical Support

Assist with Electronic Health Records software or  issues or problems by responding to requests for assistance to Physicians, Nurses, Billing and non clinical end users regarding medical records/Electronic Health Records navigation, clicks, proper documentation to meet meaningful use criteria and other compliance measures.

Provide assistance with clinical or billing documentation, appropriate clicks, demonstrate how to running reports, navigate through EMR/EHR screens.

As a Medical Records Technician Support, you will receive requests for assistance either by phone or email. Enter and log issues in a database and ensure proper follow up and log issues and errors  into a call tracking system.

You may at times assist with other software upgrades projects, classroom training or elbow support as needed. 

Heavy telephone correspondence to non-computer proficient end users and demonstrate a professional phone response demeanor.


Prior EMR or EHR Superuser Healthcare background working in an office setting using electronic medical records, billing record management .

Excellent customer service experience in healthcare with excellent communication skills to Physicians, Providers, Nursing and other clinical staff.

Bachelor’ s or Associates degree  preferred . 

Certification in healthcare is also desirable such as Health Information Management.
  • Experience Electronic Medical Records training 
  • Excellent Customer service, front desk, patient medical records knowledge.
  • Understanding of Accountable Care (ACO) or Meaningful Use is required. 
  • Excellent written and verbal communication skills
  • High proficiency in Technology skills in the use of MS Outlook, Excel, Word, and Access, EMR, EHR, Billing or Medical Records.

Full time Opportunity


Salary 48-52K

Send confidential resume to KrishaM@JMorrissey.com

Krisha Morander
Director, Healthcare Services & Healthcare IT

Krisha Morander, a Certified Personnel Consultant, (CPC), has over 25 years of experience in the healthcare staffing industry. She also has corporate HR Recruitment, homecare, mental health and academia background to compliment her overall knowledge of hiring talent. Krisha has been continually recognized within our agency for achieving record-high placement activity.

She places all levels of healthcare professionals within a broad spectrum of healthcare organizations across Connecticut and Massachusetts including hospitals, managed care organizations, physician practices, pharmaceutical organizations, mental health, government facilities, and long term care and rehab facilities.

Krisha also complements her searches in the areas of clinical recruitment, information technology and clinical trials & research. The blend of clinical informatics, statistics and analysis are an integrated part of measuring outcomes and data to measure surveys and scores. Krisha continues to stay connected with this evolving and complex industry through her membership with the New England Chapter of Healthcare Information and Management Systems Society (HIMSS).

Krisha majored in marketing with a concentration in Human Resources. Krisha’s industry knowledge, communication skills and passion for recruiting make her an invaluable recruiter here at J. Morrissey.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.