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Product Support Specialist

Milford, CT

Posted: 05/19/2023 Employment Type: Direct Hire Industry: Office Support Job Number: 9080

Job Description

Product Support Specialist
- Entry level
- Bachelor's degree required
- $42,000-$44,000

A growing and innovative company is seeking a Product Support Specialist to join their customer-focused team in a critical role to the company. This individual will know the company’s product inside and out and apply that knowledge to assist customers in resolving their inquiries. This person must maintain a pleasant and professional phone presence to assist the company’s customers as effectively as possible.

  • Resolve customer’s questions over a live chat board or over the phone
  • Explore the source of customers’ questions and offer viable solutions
  • Become knowledgeable about the company’s product
  • Collaborate with the senior support team to strengthen knowledge of the company and their product
  • Continually adapt to system and policy updates
  • Other ad hoc duties

  • At least one year of customer service/support
  • Excellent verbal and written communication
  • Problem solving and time management skills
  • Skills in organization, teamwork, and verbal communication
  • Must be willing to learn and retain information regarding the company’s products and services
  • Proficiency in Microsoft Office Suite
  • Experience with MAC iOS system
  • Bachelor’s degree



Meet Your Recruiter

Jake Anderson
Recruiter, Office Support Group

Jake Anderson joined our Firm as an Associate Recruiter and works directly in our Office Support Group as well as our Accounting and Finance Group, focusing on both Contract and Direct Hire placement.

Prior to joining J. Morrissey, Jake worked at Glastonbury Hills Country Club, where he used his strong work ethic and passion for building relationships to develop his skills in communication and customer service. Jake is excited to be involved with a company that enables him to assist other people in finding their passions.

 Jake is a 2021 graduate from Marist College in Poughkeepsie, New York, where he graduated with a Bachelor of Science degree in Business Administration and a concentration in Human Resources as well as a minor in Psychology.


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