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Service Coordinator
Tallmadge, OH 44278 US
Job Description
Service Coordinator - $20-22/ hr, depending on experience
Temp to hire
Tallmadge, OH
In partnership with a longstanding client, we are recruiting for a personable and organized Service Coordinator. The Service Coordinator will be responsible for heavy customer interaction (mostly via phone), scheduling jobs for technicians, taking payments, and facilitating positive relationships with customers.
Responsibilities
- Coordinate installation and service schedules between customers and field technicians
- Manage and maintain accurate records of job progress, customer interactions, and technician assignments
- Communicate with customers to ensure satisfaction and provide updates on job status
- Collaborate with internal teams to resolve issues and ensure timely completion of projects
- Troubleshoot equipment issues with customers swiftly, escalating inquiries when needed
- Coordinate the billing process through creating invoices, entering payments, and making collections calls as needed
- Assist with administrative tasks as needed
Skills and Qualifications
- 3+ years in a customer support position
- Associate's degree is preferred
- Experience using a CRM
- Ability to multitask
INDA
Meet Your Recruiter
Jake Anderson
Recruiter, Office Support Group
Jake Anderson, the eldest of four siblings, hails from the charming town of Glastonbury, Connecticut, where he grew up in a bustling household of six, accompanied by two lively Boston Terriers. His journey through life has been marked by a combination of academic excellence, work ethic, and a deep passion for sports.
In 2021, Jake proudly earned his Bachelor of Science degree in Business-Human Resources, with a minor in Psychology, from Marist College in Poughkeepsie, New York. His dedication to academics was complemented by his commitment to hard work, as he spent summers during high school and college laboring at a local golf course, honing his skills and building valuable life experiences.
Jake's career took off in September 2021 when he embarked on a professional journey within the office support group. Here, he specializes in filling both temporary and permanent roles across a diverse range of fields, including administration, clerical work, human resources, accounting, and manufacturing. His innate ability to connect with people and find the perfect fit for each position has made him an invaluable asset in the world of staffing and recruitment.
Beyond his professional pursuits, Jake's heart beats for the Boston Red Sox, a testament to his unwavering loyalty to his team. He's not just a fan; he's a true "die-hard" Red Sox enthusiast who follows their every game and passionately supports them through thick and thin.
Jake's love for adventure and cultural exploration led him to study abroad in the enchanting city of Florence, Italy, for a semester. This experience broadened his horizons, allowing him to immerse himself in a rich tapestry of art, history, and cuisine.
Jake Anderson's story is one of dedication, academic achievement, and a deep-rooted passion for life's diverse experiences. As he continues to carve his path in the world of business and human resources, there's no doubt that his journey will be marked by success and unwavering enthusiasm for the pursuits that ignite his soul.