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Software Support Engineer (Remote, New England)

Hartford, CT

Posted: 05/13/2024 Employment Type: Direct Hire Industry: Information Technology Job Number: 11491 Salary / Pay Rate : $70,000 = $85,000

Job Description

Software Support Engineer (Remote, New England)

Our Client is a Connecticut-based niche marketing company that has been a leader in their space for over 25 years. They are experiencing growth in clientele and are scaling up their Software Support Engineer team. This role will serve as the bridge between the help desk and Sr engineering teams, troubleshooting software related issues. Our client has a strong core group of engineers that will provide guidance and mentorship. If you are seeking a company that offers a clear career growth path, this is a great opportunity for you.

Salary range – 70 – 85K with a strong benefits package
Flexible hybrid/remote role, company HQ is in Harford County, CT

Responsibilities:
  • Serve as the escalation point for the help desk team, remotely troubleshooting software solutions deployed at client locations nationally
  • Collaborate with help desk and software engineering teams to communicate complex issues and find solutions
  • Investigate, perform root cause analysis, and find trends in system issues
  • Diagnose and find resolutions related to marketing content delivery, utilizing tools such as RabbitMQ, rsync, etc.
  • Troubleshoot network connectivity problems utilizing network analyzer tools (Ping)
  • Investigate issues related to hardware, barcode scanners, printers, video displays/audio
  • Work with senior engineers to learn the environment - embedded Linux, Python, C++, Bash, scripting, JavaScript
Qualifications:
  • A degree in Computer Science, Software Development, IT, or related experience
  • Prior experience troubleshooting and using analytical skills to solve issues
  • Desire and willingness to learn new technologies (Python, Linux, C++, Scripting, Databases)
  • Background working within a Linux environment, programming languages, and databases highly desired
  • Strong communication and collaboration skills

Please send resumes to Chrisg@jmorrissey.com


INDI 

Meet Your Recruiter

Chris Gamber, III
Manager, Information Technology Services

Chris Gamber is a driven professional and a 2020 graduate of Hartwick College. During his college years, he showcased his dedication and teamwork as a proud member of the Men's Lacrosse Team, instilling a strong sense of discipline and commitment.

Today, Chris stands at the forefront of J. Morrissey, where he has spent the last four years honing his expertise in Direct Hire and Contract IT placement. His focus extends to Mid-Career to Executive Level IT Professionals across a wide array of industries, including Infrastructure, Data Science, Software Development, IT Security, VCISO, Managed Services, Network Engineering, Management/Executive Level, and Business Intelligence.

When he's not immersed in the world of IT recruitment, Chris enjoys precious moments with his fiancé, sharing their time between their family's vacation homes in the picturesque locales of Rhode Island and Maine. These coastal getaways offer the perfect backdrop for creating lasting memories, especially during the tranquil Summer and vibrant Fall seasons.

Beyond his professional pursuits and scenic escapes, Chris embraces his love for leisure activities. He finds solace and excitement on the golf course, patiently casting his line while fishing, and unwinding at the picturesque Charlestown Beach in Rhode Island. These moments of relaxation add balance to his dynamic life.

With a passion for career success, a penchant for coastal living, and an appreciation for the simple joys of life, Chris Gamber embodies a well-rounded individual who thrives in both his personal and professional endeavors.

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About Hartford, CT

Discover your next career opportunity in the vibrant job market around Hartford, Connecticut! Known as the 'Insurance Capital of the World', Hartford offers a unique blend of rich history, diverse culture, and exciting growth prospects for job seekers. From the picturesque parks like Elizabeth Park and Bushnell Park to the renowned Mark Twain House and the Wadsworth Atheneum Museum of Art, there's never a shortage of things to see and do. Explore job listings in this dynamic region and unlock your potential in the heart of New England!