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Sr. Technical Support

cromwell, CT

Posted: 03/12/2019 Employment Type: Direct Hire Industry: Information Technology Job Number: 6402 Salary / Pay Rate : 55-60K

Sr.Technical Support 


Hands on Lead Technical Support Officer to assist the CEO in acting as their sole and lead  technical support to clinical and non-clinical end users in satellite skilled nursing and assisted living facilities.

Create and develop a call-center helpdesk ticketing system process

Create and develop inventory control protocol.

Respond and troubleshoot technical issues such as lost files, log-in password resets and Microsoft OneDrive and Outlook technical support.

In addition, this role as a self-contributor, you will be responsible for renewing software subscriptions and licenses.

Maintain inventory on all computer equipment software and hardware.

Configure laptops to be deployed and shipped to satellite locations for new staff employees .

Regularly orders new equipment including, phone, printers, scanners and other similar devices.

Assists with video conferencing set up and configuration.  May test satellite location’ s bandwidth and video signal  with Telecommunication systems.

Performs malware and virus scans and detection.

Office 365, Support Desk,  and high volume of Audio visual maintenance and troubleshooting.

This is an excellent opportunity to work with a dynamic growing and emerging company with the ability to design the IT Support Dept from the ground up.

  5+ years experience in Help desk or Support Desk role.

Computer Science degree or Certification

Must have MS OneDrive, outlook and MicrosoftOffice 365 experience

Ability to adapt to a growing environment

Ability to handle all troubleshooting requests while keeping business operations and function of this department optimally functionally.

Ability to sole problems and including phone systems, printers, scanners and Wifi in addition to Support Desk functions.

Audio visual, remote conferencing experience is also required

Excellent communications and customer service skills.

Highly organized and ability to accurately log calls and create a method for responding to calls and create a method for recording inventory.

Start up role and company with increasing growth daily.

Create new ticketing system process

Ability to make suggestions and implement streamlined workflow process.

Microsoft One Drive and Office 365 required.

spyware, malware removal.

Video conferencing configuration

Laptop configuration

Active Directory

Information Technology background.



$55-60+with benefits and PTO

Location Cromwell CT area.

Send resume to Krisha Morander

Email: KrishaM@JMorrissey.com





Krisha Morander
Director, Healthcare Services & Healthcare IT

Krisha Morander, a Certified Personnel Consultant, (CPC), has over 25 years of experience in the healthcare staffing industry. She also has corporate HR Recruitment, homecare, mental health and academia background to compliment her overall knowledge of hiring talent. Krisha has been continually recognized within our agency for achieving record-high placement activity.

She places all levels of healthcare professionals within a broad spectrum of healthcare organizations across Connecticut and Massachusetts including hospitals, managed care organizations, physician practices, pharmaceutical organizations, mental health, government facilities, and long term care and rehab facilities.

Krisha also complements her searches in the areas of clinical recruitment, information technology and clinical trials & research. The blend of clinical informatics, statistics and analysis are an integrated part of measuring outcomes and data to measure surveys and scores. Krisha continues to stay connected with this evolving and complex industry through her membership with the New England Chapter of Healthcare Information and Management Systems Society (HIMSS).

Krisha majored in marketing with a concentration in Human Resources. Krisha’s industry knowledge, communication skills and passion for recruiting make her an invaluable recruiter here at J. Morrissey.

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